Refund policy
RETURNS AND REFUND POLICY - Returnable products have a 20% re-stocking fee and original S & H costs. (If your order was sent with free shipping, we will deduct our actual S & H costs, even if you did not pay for the shipping.) Request for a return must be made within 30 days of the order date.
RETURNS: IMPORTANT! ALL RETURNS REQUIRE THAT THE CUSTOMER CALL US AT 719-547-8438 AND OBTAIN AN RMA NUMBER. DO NOT RETURN PACKAGES TO THE RETURN ADDRESS LISTED ON THE PACKAGE WHICH IS USED FOR SHIPPING ONLY.
Returnable products have a 20% re-stocking fee and original S & H costs. (If your order was sent with free shipping, we will deduct our actual S & H costs, even if you did not pay for the shipping.) Request for a return must be made within 30 days of the order date. All returns require an RMA (Return Merchandise Authorization) number to qualify for a refund. Call 719-547-8438 to request a RMA number. No refunds issued after 30 days. Returned products must include all original boxes, packaging, and accessories. If these items are not included then an additional amount of $180 will be charged and subtracted from the refund amount. On the rare instance that a return is requested after the 30-day period, a restocking fee of 35% will be applied.
S&H costs, taxes, customs fees, and any additional fees are non-refundable. If you receive free shipping from us, the S&H cost will be deducted from the refund amount. Up to a 30% restocking fee may apply for a product approved for refund. If you are approved, your refund will be processed within three (3) business days*. (*Processing time varies by each credit card company/ bank and will be reflected in your account or statement accordingly.) If the package is sent back to us by the carrier or customs officials, the purchaser is still responsible for any additional return shipping cost and fees, and they will be deducted from the refund amount. A 20% restocking fee will be applied to orders returned in original condition by the carrier or customs officials as "unclaimed", "refused", "unable to deliver", "incorrect address or name", "no response after few attempts made to deliver", or "illegal to import".
All returns must be shipped via trackable shipping service. We cannot be responsible if we do not receive your returned product. Unfortunately, we cannot provide return shipping labels due to all returns being unique. Shipping costs must be prepaid by the customer. If the product is damaged during return shipping, the shipper is responsible for filing an insurance claim against the carrier. We highly recommend insuring your return shipment.
IMPORTANT: Any orders that are cancelled by the purchaser after the orders have been processed, packaged, and/or shipped, will be charged $90 or 3% of the order amount cancellation\re-stocking fee. This is due to the new COVID regulations that require all shipping boxes and packaging materials be destroyed and not reused.
The Water Vortex Magnetizer, all Imprinting Plates, and the Quantum Entanglement Generator are energetic in design and use, and therefore cannot be returned.
Thank you.